Domain Name expired

So my web site went off-line today from around 8am to 5pm. At first I figured it was something I had done because I was adding a few more passwords late last night. But it turns out that my Domain Name had expired.

Now the strange thing is that one of the first things I checked when I could not get my Hosting company to answer their phone. Whois indicated it would expire next year; however I did find an e-mail from last year from my hosting company that it would expire this year ~ So I'm not sure what is up.

What I'm not happy about is that it took about 8 hours for my hosting guy to answer my trouble ticket, their phone was never answered over the entire 8 hours either. I never even received a warning e-mail I was about to have an issue either, which turned out to be an old credit card on file with them.

Their home page indicates that because of all the great stuff they offer and their low price, they do not offer support. What? I've been with these guys for years and nothing is new, except for their lack of support. So it's time to start getting ready to get a new hosting company.